Are you a team performer? Do you want to be a part of the latest uprising industry that is sweeping the world off its feet? Then look no further. If you have the potential; we have all that it takes to give it a spur. A forward thinking environment, career growth, attractive salary, a wide range of benefits and bonus, higher education. So you decide where you want to make your career. We’re waiting for you.

Designation : Customer care Executive.

Job Role : Web Chat Process / Non-voice Process.

To assist customers with their queries related to their energy consumption, tariffs subscribed to, billing information and Self Service via Web Chat and Emails and deal with multiple customers at the same time.

Key Responsibilities:

  • To answer customer queries and manage customer expectations through interactions via Web Chat and Emails
  • To provide effective customer service such as handling complicated customer queries, issues, complaints, and questions.
  • To maintain high standards of customer relations by maintaining achieving and maintaining superior Quality standards.
  • To manage all daily tasks and duties related to the process with strict compliance to guidelines.
  • To keep abreast with constant changes in regulations and developments within the industry to help customers most effectively and avoid repeat contacts.

Requires Skills and Specifications:

  • Excellent written and verbal communication skills.
  • Must be Customer Centric.
  • Must have an analytical bent of mind.
  • Excellent knowledge of basic computer skills.
  • Ability to take on stretch assignments and deliver under pressure.
  • Ability to take on stretch assignments and deliver under pressure.
  • Must be patient motivated towards work.
  • Willing to work on rotational shifts, weekly offs and exigencies arising out of business requirements.

Educational Qualifications:

  • Regular course Graduate from UGC approved Universities.

Eligibility Criteria :

  • Graduate must have minimum 9 months of any experience.
  • Between 18 - 35 years of age
  • Computer savvy
  • Rotational shifts (doorstep car pick & drop provided)

Job Location : Kolkata

STUDENTS PURSUING REGULAR GRADUATE COURSES ARE NOT ELIGIBLE TO APPLY

Sreeparna Ghosh,
ASSISTANT TEAM LEAD - Talent Acquisition

Orion Edutech-Corporate Alliance Dept.
MOBILE NO - 7059 927811
E-Mail : sreeparna@orionedutech.com
Corporate Office - Orion Corporate Solution, 217, Lokenath Park, Chinar Park Rajarhat Kolkata – 157.
Our Collaborations :

Kolkata

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